Privacy Policy
This privacy policy explains how Synthra Digital Solutions collects, uses, and protects your personal data when you use our site or our online platform. We are committed to safeguarding your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Data We Collect
We collect personal data that you provide to us directly. This may include identification and contact details such as your name, company name, address, email address, and phone number, when you inquire about our services, request a quote, or interact with us through forms on our site.
We also automatically collect certain information when you visit or use our site or service. This may include technical information, such as your IP address, browser type, operating system, and usage data, such as the pages you visit, the time and date of your visit, and the time spent on those pages. This information is collected through cookies and similar tracking technologies.
How We Use Your Data
We use the personal data we collect for various purposes, including:
- To provide, operate, and maintain our services.
- To respond to your inquiries and requests.
- To send you technical notices, updates, and support messages.
- To improve, personalize, and expand our services.
- To understand and analyze how you use our service.
- To detect, prevent, and address technical issues and fraud.
- To comply with legal obligations.
- To communicate with you about services, promotions, and events, where you have consented to receive such communications.
Legal Basis for Processing
Our legal basis for collecting and using your personal data depends on the specific context in which we collect it. We will process your personal data relying on one or more of the following legal bases:
- Your consent.
- The performance of a contract with you.
- Compliance with a legal obligation.
- Our legitimate interests (e.g., improving our services, marketing, security), provided these interests are not overridden by your data protection rights.
Data Sharing and Disclosure
We do not sell your personal data. We may share your personal data with third parties only in the following circumstances:
- With third-party service providers who perform services on our behalf (e.g., hosting, data analysis, email delivery, customer support). These providers are obligated to protect your data and use it only for the purposes for which it was shared.
- To comply with legal obligations, such as responding to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
- To protect our rights, property, or safety, or the rights, property, or safety of others.
- In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Data Security
We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please understand that no security system is impenetrable, and we cannot guarantee the absolute security of your data.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it, or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
Your Data Protection Rights
Under applicable data protection laws, you have rights regarding your personal data. These rights may include:
- The right to access your personal data.
- The right to request rectification of inaccurate data.
- The right to request erasure of your data.
- The right to object to the processing of your data.
- The right to request restriction of processing.
- The right to data portability.
- The right to withdraw consent at any time, where processing is based on consent.
- The right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You can manage your cookie preferences, typically through your browser settings.
Children's Privacy
Our service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and we will indicate when the policy has been updated. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Synthra Digital Solutions
14 Via Vincenzo Monti,
Milan, Lombardy,
20123
Italy